Privacy Policy
Effective date: July 22, 2026
This Privacy Policy explains how Childpsych (“we”, “us”, or “our”)
collects, uses, stores, discloses, and protects personal information when you use
Childpsych (https://childpsych.co.za/) and any related services.
By using our website or services, you acknowledge that you have read this policy.
1. Applicable law
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and, where relevant, the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”).2. Information we may collect
We may collect the following personal information:- Name
- Email address
- Phone number
- Company name
- Message content
- Technical and usage data
- IP address
- Browser type and device information
- Pages visited and time spent on pages
- Cookies and usage data
3. Why we collect your information
We may process personal information for the following purposes:- Provide and improve our services
- Respond to enquiries
- Manage customer relationships
- Maintain website security
- Comply with legal obligations
4. Legal grounds for processing
We may rely on one or more of the following grounds where applicable:- Consent where required
- Performance of a contract
- Compliance with legal obligations
- Our legitimate business interests where applicable
5. Special personal information
We do not intentionally collect special personal information unless it is necessary, lawful, and supported by a valid legal basis or your explicit consent where required.6. Sharing and disclosure
We may share personal information with the following categories of recipients where necessary:- Hosting providers
- Email service providers
- Payment processors
- Analytics providers
- CRM or support systems
7. Cookies and log data
We may use the following cookie types:- Session cookies
- Functional cookies
- Analytics cookies
8. Storage, security, and retention
Access controls Password protection Encrypted transmission where appropriate Limited access on a need-to-know basis We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by law.9. International transfers
We may use trusted service providers located outside South Africa where necessary and will take reasonable steps to ensure appropriate safeguards are in place.10. Your rights
Subject to POPIA and any applicable law, you may have the right to:- Request access to your personal information
- Request correction or deletion of inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or unlawfully obtained information
- Object to processing in certain circumstances
- Withdraw consent where processing is based on consent
- Object to direct marketing
- Lodge a complaint with the Information Regulator